Returns & Refunds policy

At LA SOLLY, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Below is our detailed returns and refunds policy for our shimmering body oil, body lotion, and perfume oil.

Returns

1. Eligibility for Returns:

- Products must be returned within 30 days of the original purchase date.

- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items:

- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

- Sale items cannot be refunded.

3. Process for Returns:

- To initiate a return, please contact our customer service team at hello@lasolly.com

Refunds

1. Processing Refunds:

- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Late or Missing Refunds:

- If you haven’t received a refund yet, first check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- If you’ve done all of this and still have not received your refund, please contact us at hello@lasolly.com

3. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at hello@lasolly.com

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@lasolly.com

Thank you for shopping with LA SOLLY.